The EC e-commerce solution provides integration with your existing back-office system (Navision, Axapta and other ERP systems) to track sales orders, inventory, customer addresses, invoices and payments. This reduces manual intervention and the time needed for inventory, product and order management. All data transfer takes place through a secure protocol using well defined industry standards
Full-featured, fully automatic and completely integrated. The online store is set up and delivered with highly standardized e-commerce features and integration with Navision, Axapta and other ERP systems through the EC Replicator. This helps to improve business using cross-channel and multi-channel sales techniques and back-office integration to build up customer loyalty.
Automatic real-time data update
Updates or changes made to products, customers or any other configured data are automatically replicated to the store, without any manual intervention.
Centralized management and distribution
Structure your business in your ERP system and the information will be inherited by all sales channels for accounting, sales and distribution purposes.
Improved customer service
Provide end-to-end status updates for orders and handle returns and payment issues effectively. Keep your customers fully updated on order statuses, ranging from registered, paid, picked, shipped and cancelled orders.
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Product Categories
Categories can be organized within the EC WEB product system and can be renamed without affecting the original Navision categories. Any further updates to the products in these categories are managed without any data loss.
Product Attributes
Product attributes from the client ERP system can be mapped to EC Web standard properties, such as product name, abstract, content, price, stock etc., using NES standards.
Product Variants
Multiple product variants are replicated as individual products to the EC Web product system. Packages are created with all the possible combinations of variants and can be edited without affecting the source database.
Stock Update
For any changes to the product catalogue an update message is sent to EC WEB using the replicator. Stock is deducted and orders are placed both in the EC WEB and Navision systems when a customer confirms a purchase.
Customer Registration
Automatically register customers in Navision when placing an order from the online store. User registration is initiated from the store with all mandatory fields and stored in both the EC Web CMS and Navision systems.
Navision and Axapta Specialists
Centralized management and distribution
Centralized Accounting
All financial information used in the ERP system is supported by the store. All transactions made through the store follow the standard functionality within the ERP system.
Discounts and Special Offers
Centrally manage offers and special pricing across all sales channels. Special offers and prices handled within the ERP are grouped as new discount groups and replicated to the store,
Differential Pricing
A product can have various prices for different markets or customers. Rules set in Navision are replicated back to the store.
Currencies
The Product system supports different currencies for localized pricing. User locations are determined, based on IP addresses, and localization is set, including the language to be used.
Improved customer service
Order Status
The status of all previous orders [registered, paid, picked, shipped and cancelled orders] is shown in the customer’s account, with the full order details as stored in Navision.
Order Returns
EC Shop can be configured to set a maximum time for order cancellations. Customers can cancel orders from the order history page, which will be updated in Navision in the same way as for the creation of a new order.
Order Tracking
Navision replicates the tracking number from the transporter when the order is shipped, and this is shown in the customer account information.
Email Notifications
Navision manages order cancellations and sends an email notification to the customer. The status is replicated to the store as for any other order status.
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